Shipping & Delivery Policy

Last Updated: [Date]

At truekarts.shop, we aim to provide reliable and convenient delivery to our customers.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Delivery Time

Estimated delivery time is generally:

[3–7 business days] from the date of dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

We may offer free shipping on selected products, orders, or promotional periods.

4. Delivery Areas

We currently deliver to [India / selected locations in India].

If your location is outside our delivery coverage, we may be unable to process the order.

5. Tracking Your Order

Once your order has been shipped, we may provide a tracking number through email, SMS, WhatsApp, or your registered contact information, depending on the available service.

You can use the tracking information to monitor your shipment.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery where applicable.

7. Delayed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

• Courier issues.
• Weather conditions.
• Public holidays.
• Natural disasters.
• Transportation disruptions.
• Incorrect customer information.
• Remote delivery locations.
• Unforeseen circumstances.

A delivery delay does not automatically qualify an order for cancellation or refund unless required under applicable law or our applicable refund policy.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs/videos of the package and contact us as soon as possible at:

Email: [support@truekarts.shop]

Please include your order number and supporting photographs/videos.

9. Contact Us

For shipping-related questions:

Email: [Vidhateswapneel@gmail.com]